Schmartboard, Inc. Payment and Shipping Policies
Order and Shipping questions: firstname.lastname@example.org or call 510-744-9900 x13
Purchase Orders: For established Net 30 customers, e-mail your order to email@example.com To establish a Net 30 account, e-mail your bank and trade information to the same
Technical Questions: If you have any technical questions or need help in choosing the correct board, you can post at our forum: http://forum.schmartboard.com/index.php/board,3.0.html It is helpful if you include a link to a datasheet if you’d like help in choosing the correct SchmartBoard. This is the fastest method. Alternately, send us an e-mail to firstname.lastname@example.org
Warranty Information: Defective products received should be returned to Schmartboard as soon as possible. Third Part Products have manufacturer warranties and are beholden to the manufacturer terms. SchmartBoards can be exchanged for other SchmartBoards if a different board is required, as long as it is a current product(not discontinued) that is being exchanged. Items bought in the clearance section are final.
Will Call If you live near Fremont, CA and would like to pick up and order, we are available from 10:00 -4:00, Monday through Friday. Use “Will Call” as the shipping option and we will contact you to let you know that you can pick the order up
Backorder Policy: We try to list products that we are out of stock of as backordered on our website, thus making it temporarily not possible to order. If an order does get past us and is out of stock, we will contact you and give you the choice of cancelling the backordered part or waiting for it to restock.
Order Status: Information We generally ship the same day on orders received by 3:00 PST. When you place an order, if your e-mail is correct, you will receive a detailed order confirmation from “Americart” which is our shopping cart. You should receive a second e-mail from USPS or UPS(depending on your shipping method), with your tracking number. If you did not receive these, you either put your e-mail address incorrectly in your order, or the notices are in your spam filter.
Cancelling an Order: Contact us ASAP to cancel an order. Because we try diligently to ship your orders, UPS may have shipped by 4:00 PST, Priority Mail by 10:00 PST. If you want to cancel an order that has shipped, we can then reimburse you when we receive the order back, minus the cost of shipping. Minimum Orders There are no minimum order requirements.
All prices are in USD.